The following information relates to Residential or Personal NBN SkyMuster plans that are delivered over the NBN SkyMuster satellite network. The information is to assist in understanding and making informed choices about NBN services offered by InfiNET Broadband. The information will help you prepare to migrate to the NBN or relocate to another connection type.
InfiNET Broadband offer only two NBN speed tiers. A speed tier is a theoretical maximum speed that is available during off-peak periods. The actual speed that you experience may be less, especially during busy periods.
| NBN 25/5 | NBN 50/5-10 | NBN 100/5-10 | |
|---|---|---|---|
| InfiNET Plan Name | InfiNET NBN SkyMuster 25/5Mbps | InfiNET NBN SkyMuster 50/5-10Mbps | InfiNET NBN SkyMuster 100/5-10Mbps |
| Typical Speed (Peak) 19:00 – 23:00 | 25Mbps Download* 5Mbps Upload* | 50Mbps Download* 5-10Mbps Upload* | 100Mbps Download* 5-10Mbps Upload* |
| Typical Speed (Off Peak) 23:00 – 19:00 | 25Mbps Download* 5Mbps Upload* | 50Mbps Download* 5-10Mbps Upload* | 100Mbps Download* 5-10Mbps Upload* |
| Suitable use for: | 1-2 Users | 2-3 Users | 4-5 Users |
| Usage: | Social Media Emails & Web browsing | Social Media Emails & Web browsing HD Video Ultra HD Videos | Social Media Emails & Web browsing HD Video Ultra HD + 4K Videos |
| Access Technologies: | SkyMuster | SkyMuster | SkyMuster |
* Actual speeds may vary for a number of reasons. Some include: Poor-quality routers, distance from the router using Wi-Fi or interference, old or inferior cabling/wiring. InfiNET Broadband will be able to help find or rule out some of the issues that might be causing these problems & suggest ways to fix them. InfiNET will continue to collect data & our NBN Key Facts sheet will be updated to reflect peak speeds as they change.
Please visit our page for full details on the various NBN access technologies and how they work. If it’s established, your connection isn’t capable of supporting the chosen plan and speed tier, you will have the option to move to a lower plan (if available), remain on the selected plan or cancel your service and exit your contract if applicable without penalty.
If there are any medical/security alarm services you want to use, they must be checked for compatibility with an NBN service. Please contact the provider of your medical or security alarm service to advise on options.
