Work from anywhere globally
BUSINESS VoIP & Hosted PBX Phone solution
Our cloud PBX software turns mobile phones, laptops, tablets, PCs and standard VoIP phones into clients all of your employees can use for their communication needs.
A robust VoIP Phone system, Full of features
Meet your business needs all in one
Our telephony system has undergone another fundamental change in requirements from employees, employers, customers and other callers. We address these with a robust suite comprising server software, apps and integrations designed for VoIP hardware and services and business software solutions.
Any Device
InfiNET PBX software turns any mobile phone, laptop, tablet or PC into a VoIP client employees can use from anywhere, anytime.
- laptop & PC, Tablet
- SIP VoIP Devices
- Mobile Devices
Business caller-ID
Even calls forwarded from a desk phone are identified on individual devices. These calls remain separate from employees’ private numbers.
- Convenience
- Privacy
- Accessibility
Data ownership
With InfiNET PBX software, your company data remains on your server, not on your employees’ devices. Data such as call records, text messages and address book entries aren’t stored in client devices. If an employee leaves the company, the data stays with your organization.
- Data remains on PBX
- SMS/MMS included
- Retain call records and address book entries
Business Hours
Define office hours when employees can receive calls on their mobile devices.
- No early-morning or late-night calls
- VoIP phones remain unaffected
- Calls outside office hours go straight to individual voicemails
System integrations
Vodia PBX software is equipped for integration with hospitality systems and CRMs such as HubSpot and SalesForce – the PBX also supports ActionURL and server-side EMCA script for integrating with non-mainstream CRM systems. Other integrations include Microsoft and Google contacts and MongoDB and MySQL for call data records (CDR).
- HubSpot
- Zoho
- Salesforce
SMS & MMS
Multimedia messaging is a powerful communications tool. Vodia PBX software supports multimedia messaging from employee smartphones. The user front end includes an instant message tool, so users can send messages within the PBX through the web interface.
- SMS & MMS to and from employee smartphones
- Built-in instant messaging
- No need to rely on third party messaging apps
infiNET Broadband Cloud PBX
ALL the Features you need and want
Our telephony system has undergone another fundamental change in requirements from employees, employers, customers and other callers. We address these with a robust suite comprising server software, apps and integrations designed for VoIP hardware and services and business software solutions.
Extensions
Users connect to the Vodia PBX through extensions, and each extension can have multiple devices connected to it. These devices will ring in parallel when someone calls the extension, so a person can pick up the call on the device that suits him or her best. Each extension can have its own time zone, language, ringtone, address book and much, much more. Extensions may have administrative permissions; for example, for managing the central address book or for barging into calls. For each extension, working hours can be established and users can manually place them in do-not-disturb mode. There are many ways for redirecting calls.
Mailbox
Each extension comes with a mailbox so callers can leave messages. These messages can be shared in a group, moved to other mailboxes; users can also leave comments for mailbox messages. The PBX can also receive FAX messages and then send them to the user’s email address, and FAX can be sent from the user’s front end. Messages can be escalated to managers when the user is unable to retrieve it in time. The PBX can use the Google speech API to convert mailbox messages into text; these messages can then be sent to the user’s cell phone as a preview of the message.
Auto Attendant
The auto attendant helps incoming callers find the right party for the call. Callers can use their keyboard to enter extension numbers or search the company directory by name. There are several ways to redirect incoming calls, based on time of call, and to present different announcements. A selection of pre-recorded announcements makes it easy to announce shortcut numbers, for example, for sales or support departments.
Groups
Simple hunt groups call a list of extensions up and escalate calls based on simple time rules. Groups can have their own ring melody and display the group name on phones, making which group is being called easy to discern. When necessary, users can be called on their cell phones when a call reaches a hunt group.
Call Center
For more sophisticated call distribution, the Vodia PBX comes with agent groups which are equipped to handle higher call volumes and sequentially distribute calls. While waiting, the PBX can play announcements and mix these announcements with music on the fly. Users can receive a call back when it’s their turn, instead of holding. Agents can log in and out of the queues, and managers can see service level measurements like speed of answer. For outbound calls, lists of numbers-to-be-dialed can be uploaded into the ACD; the PBX can then dial those numbers automatically and distribute them to an agent, or the agents can use a code to dial the next number on the list. Virtual offices benefit from separate DID: each can have its own name and voice announcement. Calls can be recorded inside the PBX or sent to external recording devices.
Conferences
Sometimes more than two people need to talk, and the Vodia PBX can mix multiple audio channels in spontaneous conference calls or in scheduled conferences. When setting up a conference, the PBX sends calendar events to the invited participants and, if needed, calls the conference participants into the conference. Rapid response conferences can be commenced when one of the participants calls into the conference room.
Paging
The PBX comes with extensive paging features that can be used with standard desktop phones and with overhead speaker equipment; it supports live paging and recorded announcements. Predefined pages can be triggered by events – for example, when a user calls an emergency number or when a group receives a call. Using the Google text to speech API, arbitrary texts can be sent to paging accounts through the API or from the app text interface. There are rules about which extension may do this.
CRM integration
There are several predefined CRM integrations available, including ZoHo, Salesforce and Hubspot; customizations for in-house CRM systems can be done through backend code. For hotels, the PBX integrates with mainstream PMS systems.
SIP Trunks
SIP trunks connect the PBX with the public telephony network. Numerous SIP trunk providers from the world over are available for a simple setup – typically the username and password suffice for trunk creation. Phone numbers can be assigned to accounts for inbound and outbound routing
Address Book
The PBX keeps address books on user and domain level, so that each user can have their own contacts and companies can share contacts. Contacts can be imported through the web interface or from Google G-Suite and Office 365. The contacts are stored on the server, simplifying compliance and making it easier to switch between devices.
VoIP phones
The Vodia PBX supports a great many VoIP phones through provisioning templates. Where available, the PBX uses secure communication for provisioning and calls. Button templates can be used to assign functions to buttons without touching the devices. Whenever possible, the PBX generates background images and ring tones, making branding easier for partners and corporate users.
Reporting
There are numerous reports available for users, managers and system administrators. The PBX proactively sends emails and SMS messages when important events are happening; for example, when a new voicemail arrives or a call is missed. Call reports can be sent daily, weekly or monthly. There are several ways to push call data records to external services for further processing.
- A FULL FEATURED PHONE SYSTEM FOR YOUR BUSINESS OR ENTERPRISE
