These are Business VoIP (Voice over IP) services provided over the Internet. The service is only available in conjunction with InfiNET Broadbands internet services and only available to business. InfiNET Broadband does not permit the use of the service for illegal purposes.
| Plan Name | Min Monthly Charge (Inc. GST) |
|---|---|
| InfiNET Business VoIP 30 | $30.00 |
| InfiNET Business VoIP 50 | $50.00 |
| Service | Type | Cost (Inc. GST) |
|---|---|---|
| Local/National (Australia) | Per Minute | 30 Plan $0.018 or 50 Plan $0.00 |
| Mobile | Per Minute | 30 Plan $0.047 or 50 Plan $0.00 |
| 13/1300/1345 Numbers | Flat | $0.31 (31 cents) |
| 180/1800 Numbers | Flat | Free |
| 1223 (Directory Assistance) | Flat | $0.85 (85 cents) |
| 1100.125xx (Special Numbers) | Flat | $0.31 (31 cents) |
| Telstra/Optus Mobile Satellite | Per Minute + $0.80 Flag fall | $1.95 |
| International (See pricing schedule) * | Per Minute | See Pricing Schedule |
* International rates are automatically blocked. Some countries are actively blocked because they are high risk. You can request access to international numbers by calling our sales team on 1300 101 414. For a full list of international rates please visit our website.
MRC (Monthly Recurring Charge): Is payable each month commencing on the Start Date of the activation of the service and ending on cancellation of the service in accordance with the Agreement.
Order Cancellation: Once you receive notification that your order has been submitted to our carrier, your order will be classified as “In Progress”. At this stage, if you wish to cancel due to change of mind, no refund will be provided. Once the service is activated, a 15-day notification is required to cancel an active service. No pro-rata credits or refunds are offered for cancelling accounts. Please bare this in mind if you need to cancel a service.
InfiNET Broadband will bill you in advance for the minimum monthly charge. On completion of signing-up, your first month of monthly charges will be charged in advance. This payment will be applied to your account and an invoice made available within the customer portal. Billing for your service will commence on the day that the VoIP service activation is completed and we will notify you once the service is activated. The InfiNET billing cycle will then start on this date and reoccur on the same date each month.
The following account fees apply to the InfiNET Broadband payment methods:
If your account is not paid in full within 15 days after the monthly due date an automatic late payment fee of $15 Inc. GST will be applied to your account.
InfiNET Broadband will process and connect your VoIP service as quickly as possible. We rely on our carrier to complete the provisioning of the VoIP number or porting of existing number/s. The porting of an existing number can be between 5-20 days as is dependent on the carrier who currently holds the number.
Please contact InfiNET Broadband sales team who can walk you through the VoIP requirements and options available that will best suit your business’s needs.
InfiNET Broadband are committed to providing you with excellent customer service. Please contact us by calling 1300 101 414 or by sending an email to customerservice@infinetbroadband.com.au if you have any questions, provide feedback or raise a concern/complaint
We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact. If you wish to contact the TIO, you can do so as follows: http://www.tio.com.au/making-a-complaint
