| Plan | Max Download Speed | Max Upload Speed | Monthly Data Quota | Monthly Fee | Total Minimum Price |
|---|---|---|---|---|---|
| NBN TC4 50/20Mbps Unlimited | 50Mbps | 20Mbps | Unlimited | $89.00 | $89.00 |
| NBN TC4 100/40Mbps Unlimited | 100Mbps | 40Mbps | Unlimited | $109.00 | $109.00 |
| NBN TC4 250/100Mbps Unlimited | 250Mbps | 100Mbps | Unlimited | $169.00 | $169.00 |
| NBN TC4 500/200Mbps Unlimited | 500Mbps | 200Mbps | Unlimited | $229.00 | $229.00 |
| NBN TC4 1000/400Mbps Unlimited | 1000Mbps | 400Mbps | Unlimited | $339.00 | $339.00 |
Order Cancellation: Once you receive notification that your order has been submitted to our carrier, your order will be classified as “In Progress”. At this stage, if you wish to cancel due to change of mind, no refund will be provided. Once the service is activated, a 15-day notification is required to cancel an active service. No pro-rata credits or refunds are offered for cancelling accounts. Please bare this in mind if you need to cancel a service.
If the customer moves or relocates (change of address), there are no charge or fees when staying with InfiNET Broadband and we will manage this for you.
InfiNET Broadband will bill you in advance for the minimum monthly charge. On completion of signing-up, your first month of monthly charges will be charged in advance. This payment will be applied to your account and an invoice made available within the customer portal. Billing for your service will commence on the day that the NBN activation is completed and we will notify you once the service is activated. The InfiNET billing cycle will then start on this date and reoccur on the same date each month.
The following account fees apply to the InfiNET Broadband payment methods:
If your account is not paid in full within 15 days after the monthly due date a late payment fee of $15 Inc. GST will apply.
InfiNET Broadband will process and connect your NBN Broadband service as quickly as possible. We rely on our carrier and NBN to complete the connection. If it’s a new connection where NBN hasn’t been connected previously, NBN will advise InfiNET Broadband of a reserved installation appointment for the connection and InfiNET Broadband will pass this detail onto you. In some cases, the NBN installer may be unable to attend the reserved appointment. Reasons can include delays with previous installations, high workloads or other factors out of InfiNET Broadbands control. If your installation appointment is re-scheduled, we will do
everything possible to inform you ahead of the installation date. There are occasions we are not informed by NBN if an installer is unable to attend an appointment until after the appointment time and date. We do apologise in advance if this happens at your installation.
It is not possible to determine the maximum speed you will be able to achieve until your service is connected. Actual speeds you will obtain vary due to a number of factors, such the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded.
NBN services provided using Fixed Wireless/FTTB/FTTC/FTTN/HFC technology may not be capable of supporting the highest available speed tiers. Please see our FAQ on technology types for more information. Please contact us as soon as possible if you are not achieving satisfactory speeds and we will provide some troubleshooting tips that may improve things.
To check if your address or premise is enabled, please go to the NBN site: NBN Check Address NBN broadband is available in selected/enabled areas shown within this site.
InfiNET Broadband are committed to providing you with excellent customer service. Please contact us by calling 1300 101 414 or by sending an email to customerservice@infinetbroadband.com.au if you have any questions, provide feedback or raise a concern/complaint
We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact. If you wish to contact the TIO, you can do so as follows: http://www.tio.com.au/making-a-complaint
