Infinet Broadband Help

Help & Support

Find all the important T&C’s and legal documents here.
Here you can find some useful tools such as remote access, speed test and customer portal.
Find the latest news about InfiNet Broadband and any planned or unplanned outages.
Find easy ways to contact us if you need any assistance with connecting, accounts or general enquires.

InfiNET Broadband - Manually paying an invoice

Here are the steps to pay an outstanding or overdue invoice, where the automatic payment method failed to
process the credit card or Direct Debit.

  1. Go to the customer login portal (https://infinetbroadband-portal.com.au/)
  2. Login with the supplied username and password
  3. Once logged in, you can pay your account balance or invoice using the two methods indicated below
    from the dashboard or from the Finance/Documents menu. Click on the ✓ icon, select Credit Card or
    Direct Debit depending on what has been set-up.
    Note: You can select what documents are displayed using the dropdown box in the top right hand corner of
    the page, it defaults to show “All Types”
  4. The following screens are opened depending on what payment type you want to pay with. The
    invoice amount is showing and then click on the “Pay” button. This will process the payment and
    once cleared, mark the outstanding invoice as “PAID”